Delivery

UK Ordinary Delivery Orders over the value of £250.00 Delivery Free of Charge.

ORDINARY DELIVERY IS NORMALLY NEXT DAY

Orders to be delivered to most UK mainland addresses (excluding the Scottish Highlands and Islands). Using our Ordinary courier Delivery service at a rate of £8.50 for weights up to 10Kg plus £0.40p per extra Kilogram. Small parcels / packages will be sent by Royal mail or courier (at our discretion) and at the cost to us plus a small handling charge.

Delivery to outlying areas and/or delivery of bulky/heavy items may incur additional charges. deliveries will require a signature, therefore please ensure that there will be someone available to sign for the parcel at the delivery address you choose. The delivering couriers operate Monday to Friday 9 till 6pm. If a parcel is returned to us because the courier has been unable to obtain a signature, there may be an additional charge to have your parcel redelivered. Orders are normally processed the same day for delivery the next day. A tracking code will be given so you may track your delivery online.

RETURNS & REFUNDS.

If for any reason you are unhappy with your purchase you must email us immediately. You must return the item to us in its original condition and packaging within 7 days of the date you received the item and we will issue a full refund for the price you paid for the item (original delivery and return delivery costs payable by the customer). You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online. Please email Admin@fireextinguishersonline.eu to obtain a returns number which needs to be written on the outside of the parcel. Please re-package the goods and send to:

Firepoint-UK Ltd.
Unit C2 Seedbed Centre
Wyncolls Road
Colchester, Essex
CO4 9HT